Insurance & Reinsurance Brokers at Lloyd’s
+353 (0) 61 544 422


We take all complaints seriously. If you wish to register a complaint about our service, then please contact The Complaints Department, either:

We will acknowledge your complaint within 5 days.

If your business is placed at Lloyd’s and you are not satisfied with the outcome you can refer matters to the Complaints Department at Lloyd’s Europe. Details are on the Lloyd’s website Telephone +32 (0)2 227 39 39 or by email to

If we are unable to settle your complaint with us, you may, if eligible, refer it to the Financial Services and Pensions Ombudsman either:

In writing at: The Financial Services and Pensions Ombudsman, Lincoln House, Lincoln Pl, Dublin 2, D02 VH29, Ireland, or online via by telephone on +353(0)1 567 7000.

If you are a consumer, as defined by your local regulator, and you are domiciled in the EU you may be able to submit a compliant via the EU ODR (online dispute resolution) platform. This allows consumers to submit complaints to a trader based in their or another EU member state.


If you have suffered a loss or need to discuss a possible claim; please call the CSPEU claims team immediately on +44 (0) 208 865 0772.